The Importance of Local Service & Support
More than a Service Call - A Smarter Solution that Saved Money
Several months ago, the College of St. Scholastica in Duluth, Minnesota, needed service on its existing elevator smoke containment systems to meet code requirements. Because no local distributor carried the product, they called our Service Department to evaluate the situation. What began as a routine service request became an opportunity to provide a more cost-effective, higher-quality, longer-term solution.
Identifying the Challenge
After evaluating the existing systems, our service team determined that we were not certified to service them. Because the manufacturer had no local distributor for sales or service, bringing the existing systems into compliance would require St. Scholastica to fly in technicians, adding considerable cost and time to the repair process.
A Better Solution at a Lower Cost
After evaluating the college's needs, our team recommended replacing the existing equipment with four Smoke Guard® Model 400 elevator smoke containment systems. The result was a solution that provided the college with new, code-compliant smoke containment equipment while delivering an unexpected financial benefit:
Installing the four new Smoke Guard® systems actually cost less than the quoted cost of flying service techs in to bring the existing equipment into NFPA 105 compliance. Instead of investing more money in their systems that required specialized outside service, St. Scholastica received new equipment supported by our local, experienced, factory-trained service professionals.
More than a Service Department - A Trusted Partner
Our commitment to customers extends well beyond supplying and installing architectural products during the initial build. Building owners and facility managers rely on our experience, technical expertise, and responsive service for practical, cost-effective service solutions throughout the life of the building. For more than 75 years, we've built lasting relationships through dependable service, open communication, and a commitment to doing what's right for our customers.
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At St. Scholastica, that experience and trust resulted in a smarter, more economical solution—four new Smoke Guard systems installed for less than the cost of bringing the existing systems into code compliance with an out-of-state vendor.
Over the years, we've provided and installed other architectural systems for St. Scholastica, including Modernfold® operable walls. This established relationship, built on quality installations, reliable service, and a thorough understanding of the college's needs, provided the foundation for another successful project.
Whether it's routine maintenance, inspections, repairs, or complete system replacement, W. L. Hall Company's Service Department brings the knowledge, experience, and problem-solving capabilities to help building owners protect their investments and maintain critical life safety systems. Exceptional service isn't just about fixing what's wrong; it's about finding the right solution.
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Building Trust Through Experience, Service, and Solutions. Contact us to learn how we can help maintain, repair, or upgrade your building's fire and smoke containment systems.
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